Q: How do I check the status of my order?
A: Upon placing your order, please allow up to 3-5 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive (by email) a tracking number to your order. You may also visit our website, if you register with us during checkout and click on our Order page to find the order details of your shipment. If you did not receive the order tracking number by email or did not find any updates under our Order Status page after 2-5 business days, please contact us immediately and we will do all we can to investigate: [email protected]
Q: How long does shipping takes?
A: Our warehouses are located around the world. Owing to the demand of our products, for domestic orders in the United States, it will normally take 2 to 5 weeks. For International orders, please allow up to 5-6 weeks.
Please Note that in MOST CASES it takes 12-20 days for shipment to USA.
Q: Where are your products made?
A: Our team thoroughly researches and sources from around the world only the best quality and most useful items to help Moms and Dads with their baby needs. Our warehouses are located on several continents to economize and expedite the shipping process to almost anywhere in the world.
Q: Do you ship Internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: How do I order on your website?
A: Simply find the product you’d want and click the ‘Add To Cart’ button. Fill in your shipping and billing information and we’ll have your order shipped to you as soon as possible!
Q: Does KidzLover provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us at [email protected] and we’ll get it addressed!
Q: Do you offer a refund if I don’t like the product?
A: Absolutely! We offer a full refund on your order if you don’t like the product. Simply visit our refund policy page for complete details. If you have any additional questions that has not been addressed in our FAQ. Please contact us at [email protected] and we will get back to you as soon as possible.